IT Support Engineer

• Check daily complaint registered to the IT Department.
  
• Attend the complaints regarding Network Hardware CCTV Cloud Telephone System ZOHO Apps LMS CMS & EMR Tickets as per allotted and priority.
  
• Employee finger print registration for punching on biometric device and software.
  
• Take daily EMR Data Base Backups
  
• EMR bill correction with proper approval
  
• Create/Assign new users the privileges as per department and designation in ZOHO Apps LMS CMS & EMR
  
• Cloud Call system assigning to CRM Users
  
• Update attendance of employees to ZOHO people every day
  
• Do WiFi router configuration and installation
  
• Website content updating
  
• Social Media Content Posting & Updating
  
• Sending SMS & WhatsApp to Database
  
• Check network connections & cables and update antivirus on all systems.
  
• Check and ensure network traffic and data transferring speed over network.
  
• Do performance monitoring and optimize performance by deleting temp & recent files on computer and removing other unwanted files.
  
• Confirm all unwanted files stored in the network are removed by concerned departments.
  
• Check the common Shared folder and remove unwanted files from the network.
  
• Ensure Cloud & Offline PRI CUG bill payments.
  
• Ensure data security and network performance.
  
• Ensure DVR and cameras at the hospital are working properly and recording is done.
  
• Ensure DVR and Cameras are working properly and recording.
  
• Ensure System Backups are taken before service and no data loss happens.
  
• Attend Emergency complaints within 15 minutes.
  
• Ensure daily internet is working.
  
• Collect and store replaced damaged parts of Computers/ Accessories/Printers/UPS etc for resale E Waste.
  
• Setting LCD projector and laptop for presentation (should be set before 15 minutes)
  
• Make sure both punching machine s date and time are same and accurate
  
• Make sure computer dates and time are the same and accurate.
  
• Monthly & Weekly Ensure all Department wise Software Networking CCTVSystems & Accessories are working properly and get signed from HOD
  

Requirements

Soft Skills

• Language Skills (EnglishMalayalam)
  
• Quick Learning
  
• Problem Solving Skills
  
• Leadership Skills
  
• Time Management
  
• Mentoring Skills
  
• Excellent Presentation Skills
  
• Good behavioral skills
  

Technical Skill

• Network security & CCTV
  
• Broad knowledge of virtual environments
  
• Experience with specific enterprise software
  
• VPN technology and redundancy other security measures
  
• SQL
  
• Customization & Using Knowledge of CRMs
  
• Basic Coding & Understanding source code
  
• Writing commands and workflow processes
  
• Using monitoring software
  
• Comfortable with different types of applications
  
• Proven experience with troubleshooting and diagnosing problems
  
• Enterprise hardware expertise
  

Job Description Check daily complaint registered to the IT Department. Attend the complaints regarding Network, Hardware, CCTV, Cloud Telephone System, ZOHO Apps, LMS, CMS & EMR Tickets as per allotted and priority. Employee finger print registration for punching on biometric device and software. Take daily EMR Data Base Backups EMR bill correction with proper approval Create/Assign new users the privileges as per department and designation in ZOHO Apps, LMS, CMS & EMR Cloud Call system assigning to CRM Users Update attendance of employees to ZOHO people every day Do WiFi router configuration and installation Website content updating Social Media Content Posting & Updating Sending SMS & WhatsApp to Database Check network connections & cables, and update antivirus on all systems. Check and ensure network traffic and data transferring speed over network. Do performance monitoring and optimize performance by deleting temp & recent files on computer and removing other unwanted files. Confirm all unwanted files stored in the network are removed by concerned departments. Check the common Shared folder and remove unwanted files from the network. Ensure Cloud & Offline PRI, CUG bill payments. Ensure data security and network performance. Ensure DVR and cameras at the hospital are working properly and recording is done. Ensure DVR and Cameras are working properly and recording. Ensure System Backups are taken before service and no data loss happens. Attend Emergency complaints within 15 minutes. Ensure daily internet is working. Collect and store replaced damaged parts of Computers/ Accessories/Printers/UPS etc for resale E Waste. Setting LCD projector and laptop for presentation (should be set before 15 minutes) Make sure both punching machine s date and time are same and accurate Make sure computer dates and time are the same and accurate. Monthly & Weekly Ensure all Department wise Software, Networking, CCTV,Systems & Accessories are working properly and get signed from HOD Requirements Soft Skills Language Skills (English-Malayalam) Quick Learning Problem Solving Skills Leadership Skills Time Management Mentoring Skills Excellent Presentation Skills Good behavioral skills Technical Skill Network security & CCTV Broad knowledge of virtual environments Experience with specific enterprise software VPN technology and redundancy, other security measures SQL Customization & Using Knowledge of CRMs Basic Coding & Understanding source code Writing commands and workflow processes Using monitoring software Comfortable with different types of applications Proven experience with troubleshooting and diagnosing problems Enterprise hardware expertise