IT Support Analyst - IT Support Analyst Associate6993

Job Title : IT Support Analyst Associate6993

Location : San Diego CA

Duration : 12 Month (Possibility of extension)

Job Description:

Top 5 Required Skills

1. Customer Service

2. Communication

3. Operating Systems Knowledge (Microsoft Windows Mac Linux)

4. Hardware Deployment and Configuration (Desktop Laptop Mobility Printers)

5. Networking Configuration and Management

Technologies

• Microsoft Windows
• Microsoft Active Directory
• Microsoft SCCM/MECM
• Linux
• Mac

Keywords

• CompTIA A Microsoft Windows Apple Mac Linux iOS Android Active Directory Laptop Desktop Printer Networking PowerShell Bash Batch Imaging Break/Fix Troubleshooting Customer Service

Education Requirement

• High School Diploma or equivalent.

Required Years of Experience

• 1 Years of relevant IT experience

Driving Requirements

• Are there driving responsibilities no matter how minimal with this role yes
• (If Yes)How many hours per week < 4
• (If Yes) Select type of vehicle use below:
• Qualcomm Vehicle to be used

Job Description Overview

• Provides technical assistance to computer users.
• Answers questions or resolves computer problems for clients in person or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.

• Follows standard operating procedures.
• Supports troubleshooting efforts to identify routine problems.
• Provides first level support to resolve problems with products applications and devices.
• Supports documentation of details of incidents status of service requests and resolutions and follows escalation procedures.
• Assists with processing incoming requests.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Supports efforts to meet key performance indicators (e.g. performance availability capacity).
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Contributes to the knowledge repository for routine technical support.
• Escalates routine problems as necessary to appropriate resource (e.g. support team vendor).
• Completes routine technical tasks assigned by more senior personnel.
• Manages minor distractions prioritizes tasks and deals with setbacks in a timely manner with assistance from more senior personnel.