IT Service Management Consultant

JOB DESCRIPTION

IT Service Management infrastructure and applications management across a broad and complex IT estate within Group Finance function.

Roles & Responsibilities :

Lead tperson delivery of effective secure and value for money IT Operations within budget. Ensuring exacting standards of quality continuity of service commercial outcomes governance policy process and tools including information and operation security disaster recovery planning security assessment of technical environment.

To set regularly monitor and deliver on key performance indicators across tperson function delivering continuous improvement managing tperson relationship with key stakeholders and suppliers.

Lead tperson effective delivery of well controlled and governed service introduction service management service and application support in line with agree service standard.

Establish and manage business plan budget and forecasts taking corrective action as necessary. Plan coordinate and deploy resources and workload appropriately across tperson team to meet service and business demands.

Develop and manage IT roadmap ensure currency of technology and is appropriate to business and IT strategy; bringing in new thinking and market trends to drive business innovation.

To provide technical oversight and governance to projects tperson design of applications and services with Group Finance and to tperson selection of /procurement of solutions so that tpersonre is alignment to technology roadmap.

Ensure technology and services and ways of working align with Treating Customers Fairly principles and guidelines.

Required Skills and Qualifications :

Minimum of 15 years of experience managing and/or directing an IT operation.

Experience in tperson fields of IT Operations Network IT Infrastructure IT Security and/or Help Desk strongly preferred.

Must have experience of Active Directory Citrix VMware Cloud platforms Azure SQL.

Proven leadership ability and building high performing teams.

Strong customer focus background.

Significant experience in managing a portfolio of IT projects with a mix of significant BAU change and transformational change such as largescale cloud migrations.

Experienced implementing and managing IT monitoring and service management tools.

Experience developing and being responsible for adpersoning to budgets is required.

Experience working with software applications for reporting and budgets is a plus.

Excellent written and verbal communication skills required.