IT Program Manager

The Georgia Department of Human Services (DHS) is responsible for administering Georgias cash food and energy assistance programs and under interagency agreements performs eligibility functions for the states Medicaid Program Childrens Health Insurance Program (CHIP) Women Infants and Children (WIC) Program and Child Care Assistance Program on behalf of the Georgia Department of Community Health (DCH) Georgia Department of Public Health (DPH) and Georgia Department of Early Care and Learning (DECAL). Clients use these various forms of assistance to provide the necessities for their families while moving towards economic independence.

Georgias Integrated Eligibility System (IES) known as Georgia Gateway is used by DHS to receive and process applications and perform eligibility determinations for the states health and social services programs. The system was originally designed developed and implemented in 2017. Major system components include but are not limited to a customer portal worker portal (case management) business rules engine workflow management and document imaging and management. The system has evolved over time with major modifications including recent changes to enable the Georgia Pathways Program and to migrate from the States North Atlanta Data Center to a cloud platform. Through extensions and amendments to its original base contract the same IES vendor has continued to operate maintain and enhance Georgia Gateway since its inception.

While Georgia Gateway has served the State well the system architecture lacks flexibility and adaptability limiting Georgias ability to serve its customers efficiently improve the customer and worker experience across all programs ensure data security reduce benefit errors and fraud and advance the states goal of streamlining eligibility. The complexity time and expense required to continue to layer additional functionality on the underlying technology is not in the best interests of the State or its federal partners. Additionally the remaining option year for operations and maintenance support on the incumbent vendors contract is set to expire on June 30 2024.

The State of Georgia is seeking a highly skilled and experienced professional to join our team on a contract basis as a Project Manager. In this role you will be responsible for overseeing and collaborating with two vendor partners who have been engaged to reimagine the business operations and technical architecture of the Integrated Eligibility System (IES).

Duties & Responsibilities: