IT Product Support Analyst Data Analyst

Respond promptly to technical issues related to data systems data flows and calculations

Investigate root cause of systematic or repetitive data system problems partnering with IT teams end users and/or vendors to identify and recommend path forward resolution for a permanent fix

Monitor and act on alarms/alerts aiming to continuously improve proactive monitoring of critical data and integrations.

Use maintain and improve documentation partnering with product team to ensure documentation is sufficient and effective (both support and user).

Build knowledge of the technologies how they are used and how issues impact business work processes. Apply knowledge contributing to supportability and reliability discussions collaborating with product teams to improve products health

Encourage selfservice where applicable (pointing users to appropriate documentation or to automated forms)

Collaborate with product delivery team to stay informed and build knowledge about upcoming product enhancements changes and releases ensuring support process is up to date

Participate in the oncall rotation (approximately 12 weeks per quarter)

Who You Are (Basic Qualifications)

Experience supporting and troubleshooting complex data systems and integrations

Experience writing SQL queries

Experience reading/debugging code

What Will Put You Ahead

Experience debugging or modifying code (.NET / typescript / python) or database procedures

Experience in event based and API integration

Experience with AWS Technologies (Lambda S3 Cloudwatch AWS XRay)

Experience with Neo4J Graph Databases and Cypher queries

Familiarity with data integration tools such as Denodo Alteryx Matillion

Experience with monitoring tools and effective alerting practices (SPLUNK Automic LogicMonitor or others)

data support,data analyst,typescript