IT Product Manager (LMS)

Our client is an international language school with more than 200 schools worldwide that is now moving to new innovative digital solutions to enable online learning.

Description :

Live Online learning product strategy: Drive the product strategy and roadmap for the Live Online product experience. Work closely with engineering, UX/UI and Learning Delivery to prioritize and release new features and product improvements;

Assessment and client reporting strategy: Improve the quality of assessment experiences within the language learning products. Drive the strategy to incorporate speech recognition and other improvements to the school s language assessment experiences. Improve the feedback and reporting tools we provide their learners and corporate clients;

Adoption and retention: Drive adoption and retention through the customer journey, including onboarding, lesson attendance, credentials/level achievements, renewals and offboarding. Be the voice of the customer within the business;

Research and data analysis: Deeply understand the customer needs, pain points and learning journey through customer feedback, usage data and learning analytics to increase engagement and progression through the product, and improve the overall learning experience;

Commercialization and enablement: educate the regional sales, marketing teams and customer support teams on key product positioning, value proposition, features, and benefits. Strategize with regional teams on how to grow enrollments, renewals, and revenue;

Communication: Collect internal and customer feedback, and communicate updates and timelines with key stakeholders across the world including regional executives, sales, marketing, and operations teams;

Innovation and technology: Deliver a scalable product platform that not just meets current needs, but considers future growth scenarios, with a particular focus on technologies and solutions that reduce friction in the customer journey;

Requirements :

• Required: 3+ years of product management experience working on SAAS or customer facing digital products
• Strongly preferred: 3+ years product management experience in the education technology sector, with a deep understanding of digital learning products, the language learning sector or the live tutoring market
• Experience successfully working with cross functional individuals and teams including engineering, UX/UI, finance, content development, customer support, sales and marketing, and regional operations
• Commercial focus, with an understanding of the levers that drive business value and ultimately revenue and margin
• Very effective communicator, good at arbitration and quickly gathering consensus within project teams spanning a breadth of disciplines
• Excellent written and verbal communications skills, including the ability to synthesize complex information into clearly presented ideas and concepts
• Exceptional influencing skills, with the ability to influence a diverse range of stakeholders from senior executives to individual contributor
• Strong analytical skills and experience leveraging data to drive decision making. Experience building product KPI reports and dashboards, pulling data from sources such as Salesforce, PowerBI and Google Analytics
• A deep understanding of digital technologies used to author and deliver digital learning experiences, particularly online classroom or video conferencing tools, customer portals, Learning Management Systems and Content Management Systems
• Thrive in fast-paced environments and value product quality and business impact
• Willingness to engage with key stakeholders across multiple time zones
• A passion for language learning and the desire to make the world a better place through education and technology
• This position is remote and can be based anywhere, including from the corporate office in Budapest.

Benefits :

• Competitive salary package;
• Flexibility and almost full remote work;
• Learning languages incentives;