IT HELPDESK

Overview:

Key Responsibilities:

• Provide technical support and troubleshooting for all ITrelated issues
• Respond to helpdesk tickets and provide timely resolutions
• Install configure and maintain hardware and software
• Identify and escalate complex issues to appropriate teams
• Ensure compliance with IT policies and procedures
• Assist in the implementation of IT projects and initiatives
• Train and support users on new technologies and applications
• Monitor IT systems to ensure optimal performance and security
• Document and maintain records of IT assets and configurations
• Participate in oncall support rotation as needed

Required Qualifications:

• Bachelors degree in Information Technology Computer Science or related field
• Proven experience in a technical support or helpdesk role
• Proficiency in troubleshooting hardware software and network issues
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple tasks effectively
• Certifications such as CompTIA A Network or Microsoft Certified Desktop Support Technician (MCDST) are a plus
• Familiarity with IT service management tools such as ServiceNow or Remedy is preferred
• Experience in maintaining and supporting mobile devices (Android iOS)
• Understanding of basic IT security principles and practices

customer service,communication,it help desk