IT Helpdesk - German - Barcelona

Position: German IT Helpdesk

Location: Barcelona Spain (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone mail and chat or via selfservice portal
• Provide support to clients employees in the operation of user systems and peripheral devices
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with clients 2nd level service organizations and external service providers

REQUIREMENTS:

• Have a proficient or bilingual level of German and advanced English
• Have good IT knowledge especially of Windows 10 Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills
• Have high motivation and willingness to work in a global team

OFFER:

• Excellent remuneration package based on experience skills and performance
• Full paid training on the company and the project youll be working on
• Career development programs specialized courses and language classes
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Full time 39 hours/week permanent contract
• A choice of fixed schedule either from Monday to Friday from 08:00 to 17:00 or from Monday to Friday 11:00 20:00
  
• Office in the centre of Barcelona
• Indefinite contract