IT Help Desk with German
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2504275
What we do And why!
Mobility connects people. As the top engineering partner for our global customers our goal is to shape the future of mobility. With over 5500 employees around the globe we develop revolutionary and efficient drive systems we crosslink vehicles with each other and their surroundings and we strive to make our lives safer using intelligent systems. Join our international team at FEV and work on groundbreaking projects with colleagues from various fields. Collaborate with us on innovative projects to make an impact on the future of our worlds roads.
Your tasks
- Act as a team member of the internal IT department of the group and provide 1st level technical support
- Be the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Followup and update customer status and information
- Maintain a high degree of the internal customer service for all support queries and adhere to all service management principles
- Take ownership of user queries and be proactive when dealing with user issues
- Create tickets using the ticketing tool (Classic Desk)
- Ticket reassignment to L2 if ticket unsolved by L1 (where ever applicable)
- Identify and suggest possible improvements on procedures.
Your qualification
- SAP administration basic knowledge
- Active Directory
- Windows7 / Windows 10 experience
- MS Office Package
- Basic Networking knowledge
- Proficiency in German (mandatory) and English
- Customeroriented and cooltempered
- BSc/BA in IT Computer Science or relevant field.
Employment Type
Full Time
Key Skills
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