IT Help Desk Support

Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing bestinclass solutions in professional IT and administrative consulting to various Federal State Local and commercial customers. At WITS we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solutionbuilders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

Job Description:

ROLES AND RESPONSIBILITIES

• MAN HELP DESK PHONE FOR MID
• RECEIVE AND RESOLVE OR ASSIGN TROUBLE TICKETS
• RESPOND TO WIDE NETWORK FAILURE
• RESOLVE COMPUTER RELATED PROBLEMS
• MANAGE NAVY AND MARINE SAAR ACCOUNTS
• USER ACCOUNT SUPPORT
• DRMO SUPPORT
• RESOLVE USER ISSUES VIA PHONE
• INSTALL AND CONFIGURE COT/GOT SOFTWARE
• ASSIST IN QUARTERLY AND ANNUAL INVENTORY
• CONFIGURE PERSONAL COMPUTERS
• ROUTINE IT MAINTENANCE AND DAILY OPERATIONAL SUPPORT
• SERVICE CALLS
• INITIATION AND COMPLETION OF SERVICE TICKETS
• CONTRACTOR POC FOR HARDWARE REPAIR
• ENDUSER HARDWARE/SOFTWARE CONFIGURATION SUPPORT
• PROBLEM RESOLUTION TIME
• PRIORITY PERSONNEL
• RESPONSE TO EMERGENCY CONDITIONS
• EQUIPMENT MOVES
• INHOUSE ACCESSIBLE DATA CABLING REPLACEMENT

EDUCATION/CERTIFICATIONS MANDATORY

The minimum experience requirements in this category include: good skills in reading writing and spoken English; effective listening and communication skills; and the following minimum

Qualification Required:

• 2 years of significant experience supporting an automation effort in a helpdesk and troubleshooting capacity;
• In depth knowledge and 2 years handson experience with Microsoft Office:
• 1 year experience providing IT related training;
• Experience and strong troubleshooting skills for desktop/laptop configurations TCP/IP network connectivity and Windows desktop operating systems;
• Demonstrated ability to define and resolve computer/printer malfunctions via telephone and email;
• and
• Any additional handson desktop and/or Help Desk support experience

WORK HOURS

Contract employees shall perform the services required Monday through Friday 8 hours per day beginning from 7:30 AM to 4:30 PM with 1 hour lunch except Federal Government Holidays.