IT Delivery Manager -I

Plan develop and implement project efforts that utilize information technology solutions Develop establish and maintain project management standards and procedures. Develop the project scope defining project guidelines obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage one or more largesized highly complex enterprisewide projects. Job duties include following list of activities but not limited to:

Applies an advanced knowledge of project and program management concepts practices and procedures to complete highly complex assignments
Review and consolidate all project plans developed for each project (release) within a program Manage effects on related subprojects. Work with the leadership team to ensure highest priority and highest business value projects/programs are staffed appropriately. Prioritize efforts for programs that will be broken down into multiple projects. Ensure that the project outcome reflects the goals of the client
Track and report on program milestones and provide status reports to project sponsors Review deliverables prepared by team before passing to client. Ensure that all projects (releases) are proceeding according to timelines meeting targets and expectations. Review status reports prepared by project personnel and modified schedules or plans as required. Evaluate metrics and key performance indicators from programs Identify and coordinate any effects on dependent projects
Identify coordinate and select internal and external resources and expertise as appropriate to achieve program objectives. Work with other leaders in order to effectively align resources across projects/programs. Negotiate changes in project resources as necessary to achieve objectives and timelines. Collaborate with functional areas in the supervision of project personnel which includes work allocation training and problem resolution
Assist with identifying which resources need to be procured outside the organization. Describe technical or other issues that need to be considered and assists in the development of SOWs. Ensure provisions of plans and contracts are being carried out.
Evaluate and oversee ongoing vendor activities. Provide advice and counsel to the vendor decisionmaking contract development processes or issues. Work with vendors on escalated issues
Identify the elements of risk in a project Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain risk plans processes and systems in order to mitigate risk with assistance. Maintain issue list proactively escalating issues to project and departmental leadership to mitigate risk Recommend and take action to direct analysis and solution of problems. Ensure identified problems are well followedup and thoroughly managed to avoid reoccurrence
Utilize various tools and techniques for estimating costs associated with a project/program including physical financial and human capital costs. Integrate cost baselines from multiple projects (releases) into overall program cost budget. Refine project/program cost estimates and confirm funding sources. Monitor the actual cost of project/program versus the budget continuously. Defines and evaluate factors that may potentially cause cost changes. Conduct indepth root cause analysis of project/program budget
Develop and maintain productive working relationships with business owners program sponsors vendors and key clients. Provide strategic guidance and insight for projects that are mission or business critical. Communicate with leadership and business executives about the program portfolio status and resource planning. Assess the effectiveness of the interaction and communication with the client team
Develop and distribute the schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service. Initiate and execute project closure
Discuss teamwork progress and obstacles. Provide advice guidance encouragement and constructive feedback. Ensure work information ideas and technology flow freely across teams. Establish measurable individual and team objectives that are aligned with business and organizational goals. Document and present performance assessments
Provide the team with constructive feedback as it pertains to program performance. Provide leadership guidance and mentoring to team members and other Delivery Leads
Other duties may be assigned

Top 3 Required Skills/Experience

Ability to manage project execution and IT delivery of healthcare payer projects providing daytoday project management support
Ability to manage multiple work streams of IT project delivery including financial management via close coordination/cooperation with business leads solution vendor partners and IT work stream delivery leads
Ability to Analyze prioritize and consolidate project risks across entire program and assess its potential impact to the client

Required Skills/Experience The rest of the required skills/experience include:

Indepth knowledge of project management tools and methodologies
Proven skills in managing within a matrix organization
Excellent communication skills with the ability to clearly communicate vision mission and goals to both business and IT audiences
Sound understanding of technology and its application to achieve business objectives
Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner
Other related skills and/or abilities may be required to perform this job

Preferred Skills/Experience Optional but preferred skills/experience include:

Seven (7) years of Information Technology experience required
Four (4) years experience managing projects in multiple technologies and functions required
Prior Program Management experience in managing contact center IT projects
Prior experience in working with multiple vendor partners to implement integrated IT solutions
Prior experience in providing project status update to leadership and business executives

Education/Certifications Include:

Bachelors degree in related field required
Project Management Professional (PMP) certification preferred