IT Customer Support

Title: IT Customer Support

Location: Remote

Are you looking for an opportunity to showcase your technical skills while providing exceptional customer support Were seeking a Remote IT Customer Support Specialist to join our team. In this role youll be responsible for diagnosing and resolving technical issues ensuring our users receive prompt and effective assistance.

Requirements:

• A high school diploma is required. However candidates with an associates or bachelors degree in computer science information technology or a related field are preferred.
• Prior experience in customer service or technical support is beneficial. Entrylevel candidates are welcome while senior roles may require several years of relevant experience.
• Proficiency in diagnosing and resolving technical issues related to hardware software and network systems.
• Familiarity with operating systems such as Windows macOS and Linux.
• Experience troubleshooting common office productivity software like Microsoft Office Suite and G Suite.
• Basic understanding of computer hardware components and peripherals.
• Knowledge of networking concepts such as TCP/IP DNS DHCP and wireless networking.
• Experience with remote desktop applications and support tools for remote assistance.
• Familiarity with ticketing systems such as ServiceNow or JIRA for issue tracking and resolution.
• Excellent verbal and written communication skills to effectively communicate technical information to users.
• Strong customer service orientation with a focus on delivering highquality support and ensuring customer satisfaction.
• Strong problemsolving skills to identify and implement effective solutions for technical issues.
• Adaptability to learn new technologies and adapt to changing environments.
• Patience and empathy when assisting users who may be unfamiliar with technical concepts.
• Ability to collaborate with colleagues and escalate issues as needed for timely resolution.
• Certifications such as CompTIA A CompTIA Network or Microsoft Certified Desktop Support Technician (MCDST) are beneficial.
• Flexibility to work in shifts including evenings weekends and holidays may be required for 24/7 support operations.
• Candidates may need to undergo background checks or possess specific certifications based on jurisdiction and role requirements.

If youre ready to make a difference by providing topnotch customer support remotely apply now!