International Voice Process

Skill Experience in International Voice Process ( Mandatory )

Qualification Any Graduation

CTC up to 4.5 LPA

Experience1

Timing (7.30 PM to 4.30 AM ) (Nightshift )

LocationNoida

Desired candidate profile

• 6 months Experience in international BPO specifically in a Voice Backend and Email Handling process
  
• Handle customer issues escalation calls and coordinate with different functions case management
  
• Excellent communication (written and verbal) and comprehension skills in English
  
• Willing to work in 24/7 environment
  
• Open to Work from Office
  
• Healthcare Knowledge is Preferrable
  

Job description

• Responsible for calling insurance companies in US to analyze the claims and follow up on outstanding Account Receivable (AR)
  
• Capable to capturing denials
  
• Appeal to insurances for pending claims
  
• End to End knowledge of RCM (revenue cycle management) process