Internal Sales Representative

This is a remote position.

• Responsibilities:
  
  Coordinate the day to day management of customers generate manage & convert sales leads following set processes and utilizing key systems such as OPT
  
• Identify and achieve profitable sales opportunities
  
• Prepare commercial proposal s (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
  
• Receive inbound calls and build effective customer relationships and loyalty to ensure excellen levels of customer service are provided at all times
  
• Build strong customer relationships using a range of communication methods. Understand customers business needs and address any issues following upon sales opportunities
  
• Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
  
• Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can t be progressed via the telephone
  
• Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
  
• Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities including data gathering and follow up
  
• Proactively prioritise workload in line with the Core product core sector core geography
  
• Respond to all cancellation requests claim handling and follow standard operating procedures and escalation policy as appropriate
  
• Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
  
• Proactively follow up quotations to determine the status of James Walkers proposal s and convert opportunities to orders
  
• Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities
  
• Contract review orders received and communicate contractual requirements to the manufacturing division.
  
• Be able to use IT systems effectively and in line with company procedures
  
• Liaise with key stakeholders to ensure customer specifications are adhered to
  

Requirements

• IT skills; Word Excel & Powerpoint IT
  
• Working in customer service / sales orientated background
  
• Minimum Maths and English qualification (e.g. GCSE Baccalaureate US High School Diploma)
  
• Communication Skills
  
• Commercial Acumen
  
• Negotiation Skills
  
• Customer Focused
  
• Organisational Skills
  
• Inco Terms and Payment Terms
  
• Good knowledge of written and spoken English (Minimum TOEIC score of 750 or Bulats XXX)
  

• Engineeringrelated qualification
  
• Previous experience in working in manufacturing background
  
• Formal recognised sales qualification (or working towards) e.g. ISMM
  
• Product and Industry Knowledge
  
• Manufacturing Knowledge
  
• Basic Technical Knowledge (ability to read basic engineering drawings)
  
• Decision Making & Problem Solving Skills
  
• Presentation Skills
  
• Export Terms & Procedures
  
• Client visits
  

Benefits