Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
THE EMPLOYER
Our partner is among the largest consumer product organization groups worldwide. Generating revenues over 52.3 billion USD and as a truly consumercentric salesdriven organization our partner manages an existing portfolio of well over 400 brands and employs over 180.000 people in 30 countries. Behind this business force is their people and what they stand for. Despite the complexity of operations in many countries around the world with different national cultures our partner operates as one company with one culture. A culture that is built on ownership informality and candor.
THE OFFER
THE ROLE
The Internal Digital Desk Consultant (part of the Digital Employee Experience DepartmentDEX) is an active first point of contact for internal customers (employees) seeking technical assistance over the phone email chat or via Self Service requests. You will perform remote troubleshooting through diagnostic techniques available knowledge management sources relevant questions and if required also deepdive analysis. The main goal is overall employee experience quality of resolution and how DEX team can improve the processes and applications for the employees daily work.
Within your role you will be required to build case competency across multiple technical areas mostly workplace (Windows Virtual Desktop peripheral technologies) within our application landscape as well as other core IT areas such as network voice video collaboration and printing. This is to enable and deliver a competent fast and useful assistance to internal customers either resolving the case or being able to advise how to solve the case. The job holder is expected to come with a high level of curiosity to learn various technology areas combined with a customer service experience mindset to deliver a high customer satisfaction service.
FUTURE DEVELOPMENT
THE IDEAL PROFILE
OR
You speak French but not sure if you meet the requirements Contact us anyway we look forward to hearing from you and having the opportunity to chat on a onetoone basis. Discuss your goals priorities and expectations.
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Remote Work :
No
Full Time