INTERN-IT OPERATIONS....
INTERN-IT OPERATIONS SERVICE DESKNAIROBI
Posted on :
01-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2490236
The Organization
The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers researchbased solutions that harness agricultural biodiversity and sustainably transform food systems to improve people s lives. Alliance solutions address the global crises of malnutrition climate change biodiversity loss and environmental degradation.
With novel partnerships the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet drive prosperity and nourish people.
The Alliance is part of CGIAR a global research partnership for a foodsecure future.
About the position
The Intern will perform IT Operations and Service Desk tasks using established standard operating procedures.
Key Responsibilities
- Log all support requests using call tracking software.
- Answer staff questions in person by phone and via ticket system.
- Capture and complete appropriate details to ensure prompt resolution of incidents/requests
and promptly escalate where required. - Assist in documenting commonly occurring issues and fixes.
- Install configure and maintain desktop and laptop computers network and printers and
software. - Perform printer maintenance duties.
- Troubleshoot and resolve basic network endpoints access for endusers.
- Provide IT support to guests and visitors during meetings and conferences.
- Provide maintenance configuration and troubleshooting of conferencing equipment.
- Perform basic administrative support.
- Provide regular feedback of operational and support experiences to the Africa HUB IT Operations & Service Desk Coordinator.
- Any other related duties as required.
Requirements
- Bachelor s degree in IT or Computer studies
- Basic knowledge of user support for Microsoft Office and other popular software products
- (e.g. Adobe).
- Basic experience in setting up and troubleshooting network PC and printers in networking environments.
- Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11)
- Basic experience with user support.
- Working knowledge of the English language both written and spoken.
- Good interpersonal communications and teamwork skills courtesy and tact and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds.
- Good skills in personal organization and priority setting.
- Good client orientation and service approach.
- Good time management skills and attention to details.
- Willingness to learn and test new technologies.
- Keen to work in a fastpaced developing environment.
Terms of employment
This is an internship position based in Nairobi Kenya. The initial contract will be for a period of Six (6) months.
The Alliance BioversityCIAT is committed to fair safe and inclusive workplaces. We believe that diversity powers our innovation contributes to our excellence and is critical for our mission. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority. We encourage applicants from all cultures races colors religions sexes national or regional origins ages disability statuses sexual orientations marital status and gender identities. Female candidates are strongly encouraged to apply.
Applications
Applications closing date: 13th February 2024
Please note that email applications will not be considered.
Only shortlisted candidates will be contacted.
We invite you to learn more about us at:
Bachelor s degree in IT or Computer studies Basic knowledge of user support for Microsoft Office and other popular software products (e.g. Adobe). Basic experience in setting up and trouble-shooting network PC and printers in networking environments. Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11) Basic experience with user support. Working knowledge of the English language, both written and spoken. Good interpersonal, communications and teamwork skills, courtesy and tact, and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds. Good skills in personal organization and priority setting. Good client orientation and service approach. Good time management skills and attention to details. Willingness to learn and test new technologies. Keen to work in a fast-paced developing environment. Terms of employment This is an internship position based in Nairobi, Kenya. The initial contract will be for a period of Six (6) months. The Alliance Bioversity-CIAT is committed to fair, safe, and inclusive workplaces. We believe that diversity powers our innovation, contributes to our excellence, and is critical for our mission. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, marital status, and gender identities. Female candidates are strongly encouraged to apply. Applications Applicants are invited to visit to get full details of the position and to submit their applications. Applications MUST include reference REF:103496- Intern-IT Operations & Service Desk as the position applied for. Cover letter and CV should be saved as one document using the candidate s last name, first name for ease of sorting. The Alliance collects and process personal data in accordance with applicable data protection laws. Applications closing date: 13th February 2024 Please note that email applications will not be considered. Only short-listed candidates will be contacted. We invite you to learn more about us at:
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
