Intake Specialist Hybrid

Intake Specialist

Career Consulting Partners has recently formed a partnership with a highly respected personal injury law firm. We are actively searching for anIntake Specialist. You willwork directly within the Firms call center and out in the field for inperson interviews and investigations.

The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury Employment Law Workers Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a potential case into a client. In addition to working with other departments within the Firm the Intake Specialist may be tasked with special projects on an asneeded basis requiring direction and guidance by the Intake Manager and/or Management.

Primary duties/responsibilities include but are not limited to:

• Answering inbound phone calls and placing outbound calls with stellar customer service professionalismenthusiasm and compassion;
• Performing unbiased screening on all inbound phone calls for potential clients;
• Assessing and determining the viability of inbound phone calls during the client intake screening process;
• Scheduling and traveling to interview appointments with potential clients to complete the retainer package andgather facts regarding the incident;
• Obtain evidence from the client at the time of the initial inperson interview including photos of injuries relevantdocuments etc.;
• Responsible for canvassing and investigating the scene of the incident and injuries including taking photosobtaining witness information etc.;
• Assist client with scheduling initial chiropractor appointment at the time of initial inperson interview;
• Assist in obtaining traffic collision reports as assigned by the Intake Manager;
• Assist in locating missing/unreachable clients as assigned by Intake Manager;
• Assist in delivering settlement checks to the client as assigned by the Intake Manager;
• Perform other duties as assigned by Management and/or Pod Leaders.

Competencies/Skills:

• Ability to communicate effectively with a range of individuals;
• Ability to exhibit compassion empathy and professionalism when communicating with potential and currentclients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multitask effectively;
• Ability to maintain composure and professionalism under pressure;
• Excellent interpersonal and social skills;
• Familiarity with Microsoft Office Suite (i.e. Outlook Word Excel) and other applications and/or systems (i.e.Adobe Internet);
• This position requires physical activity including but not limited to bending stooping repetitive motion andlifting of up to 20 pounds (lbs.).

Qualifications:

• Minimum 12 years of experience working in a law firm;
• Knowledge of Personal Injury Employment Law and/or Workers Compensation is strongly preferred;
• Professional appearance and get it done attitude;
• The right candidate will have excellent written and verbal communication skills;
• Bilingual fluent in English and Spanish is required.

Additional Info:

• Compensation: $21 $26 Hr
• Hybrid (3 days In/2 Days out)
• Medical &Dental (HMO/PPO Options)
• Aflac Vision Life and AD&D
• FSA 401k Pet Insurance Vacation Pay Sick Pay Holiday Pay
• 4.8stars
• Practice Areas: Workers Compensation Employment Law Sexual Abuse Personal Injury
• POD system setup
• Paid parking at the office or paid monthly transportation stipend for alternative transportation.
• Start to accrue vacation and sick days on their first paycheck.
• No waiting period for holiday pay

***Please note that we at Career Consulting Partners will be sure to keep your information private. We will not submit you or your information to any firm without your consent.Once we have received your resume/application we will reach out to you and review the firm(s) before we move forward***