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Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia.
Job Title: Intake Coordinator
Location: Remote
Duration: 5 Months
Job Type: Contract
Work Type: Remote
Work schedule during training will be 8:30am-5:00pm, subject to change
Following the completion of training, the work shift will change to 10:30am-7:00pm, though this work schedule may change
Job Description:
Training period is at least two-six weeks. No time off can be taken during training. Please make sure candidates do not have any planned vacation or any scheduled time off during the first month. Please include any pre-planned vacation dates in submit form.
Must be flexible on work schedule
May be required to work on weekends or holidays as business needs
Required Skills:
HS Diploma or GED Required
This is a call center, you MUST be willing to take phone calls for the duration of your shifts.
Customer Service Skills required
Call center experience
Must be comfortable in teleworking and have a workspace free from distractions
Must have prior experience with a high call volume
Must be comfortable answering phone calls
Microsoft office experience (Excel, Outlook, Word)
Must have problem solving skills
Must be adaptive
Must be good at following instructions
Must be willing to do phone work as it is the basis of this role
Excellent communication both verbal and written
Attentive to details
Insurance experience preferred
Medical background preferred
Medical Coding experience to recognize/read the category codes, not to actually code the diagnoses, is preferred
Must be a quick learner and has the ability to work independently, pay attention to detail, and have the ability to produce high quality work
TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.
Full Time