Our Company:

Europrop International (EPI) is responsible for the TP400D6 turboprop engines design development manufacturing and support. Produced to power the Airbus A400M Military Transport Aircraft built by Airbus Defence and Space the TP400D6 is the most powerful engine in production.

Consisting of a European collaboration programme between ITP MTU Aero Engines Rolls Royce and Safran Aircraft Engines Europrop International combines the best of Europes aerospace companies resources and expertise. Created in 2002 EPI is based in Munich and has a liaison office in Madrid.

Our multicultural environment powered by personnel from our international shareholders offers a unique experience of work where learn about different cultures and getting a high professional experience.

Our job offer is for our Madrid Offices located at a nice Business Park in San Fernando de Henares with restaurants open green spaces bank postoffice gym private parking and public transport and shuttle service to and from different areas of Madrid.

Our Benefits:

WorkLife Balance: we give flexibility to manage your business day between 7 am. and 6 pm. to balance your work and life including 2 days of home work at your choice.

The excess of your daily working time will be accumulated in a flexi timeaccount for your disposal.

For your annual rest we have an attractive labour calendar with 25 working days of annual holidays additionally to Company closing days (national and local holidays bank holiday weekends and Christmas long period).

Food & drinks: we offer an economic aid for daily business lunch through a Cheque Gourmet Card that you can use when working from home or in the different restaurants available inside and near the Business Park. If you prefer to bring your food we have a small kitchen with fridge microwave free coffee/tea/milk and a snack vending machine.

Trainings: you will receive specific internal trainings to develop your skills and we offer at your convenience the possibility to get any additional external training needed.

Flexible Remuneration Advantages: we offer as fiscal advantage the option to get a Private Medical Insurance and the payment of nursery rates under the flexible remuneration system.

Transport: for your commodity if you are coming with your private vehicle you will have a parking place in the underground parking at your disposal. If coming by public transport you can find a good combination of buses to reach the main entrance of the Business Park or even to use its free Shuttle Service.

Time to celebrate: as we like to celebrate our success with our employees we organize Company events where you will be more than welcome and we celebrate Christmas inviting all our employees to a Christmas Dinner/Party and we provide a Christmas Basket as benefit in kind.

Job Description:

Scope:

Technical Support activities in the Directorate of Service and Support (S&S)

o Technical Support through resolution of Technical Queries (TQs)

o Support to Customer Support Representatives (CSR) located at nations Main Operating Base (MOB)

o Inservice data collection

o Communication with EPI Customers (ADS and OCCAR) and with A400M Operators for engine related topics (letters presentations )

Responsibilities:

Technical Queries

o Provide Technical solution complying with

Customer needs through assessment of deviation to published limits flight data analysis troubleshooting coordinating with the design or system owners and Service Engineering team

Contractual timeframes

o Propose Manual improvement based on the inservice experience gained through TQ resolution

o On a voluntary basis participate to 24/7 AOG support service

Customer Support Representative

o Ensure CSRs are informed and trained to support Operators for changes w.r.t. Instructions for Continued Airowrthiness (ICAs)

o Ensure CSRs are up to date w.r.t. inservice events happening in the global fleet

o Support CSRs in their daily activities

Inservice data collection

o Monitoring of Service Bulletin embodiment

o Collecting and postprocessing of fleet ageing data through regular CSR reporting

o Collecting inservice occurrence reporting (ISO) through CSR network and ensure completeness of the ISO database

Communication to EPI Customers and A400M Operators

o Issuance of Service Information Letters

o Technical Support presentations

Profile:

Engineering degree

Years Experience: 35 years in aeronautical industry

Experience with aeronautical engines design / inservice technical support

Desirable experience in Technical Queries / Technical Variances and engineering event investigations

Familiar with TP400D6 Programme

Fluent in English (writing and speaking); fluent in Spanish and other European language (French German) are a plus

Reports to: Head of Customer Technical Support

Organisational Role: Team Member