Inbound Claims Call Center Representative 100 Remote

Description :

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth, 6-week training that covers everything you ll need to get started. Must be available to service customers within the following time zones Eastern Standard Time.

Your Day to Day Responsibilities:

• Process clients first notice of loss claim reports received through our phone and amp; non-phone reporting options in a timely and accurate manner.
  
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
  
• Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
  
• Provide feedback and recommendations to the team in order to improve the quality of customer care.
  
• Follow procedures to ensure adherence to the company s risk and compliance policies.

Requirements :

Basic Qualifications:

• High School Diploma or Equivalent
  
• +6 months Customer Service experience
  
• Data entry experience
  
  

Work from home office requirements:

• Designated workspace free from noise and other distractions
  
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Benefits :

• Operating hours of 6:00 AM to 6:00 PM M-F (Eastern Standard Time)
  
• Work remotely (100%)
  
• Annual Merit Increase and amp; Bonus Opportunity
  
• Opportunity for Overtime Pay
  
• Amazing PTO
  
• 401K Match
  
• Career mobility
  
• Medical, Vision and amp; Dental