IN-IOT- Lead Install Tech

Lead Install Tech Backs up data removes PC installs new PC restores data and completes install checklist.

Candidate must currently be located in Indiana to be considered for this position.

OVERVIEW
This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all stateissued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up protecting and restoring data will be an essential task for this position. Updating documentation and completing einstall forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.

EXPERIENCE DESCRIPTION
Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience and advanced knowledge of the following: PCDesktops and Laptops iPhone peripherals and client/server technology. Hands on experience with Windows7 Windows 10 Active Directory and VPN. Industry recognized certifications such as A Network or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the MicroSoft Office Suite. Ability to support printers scanners and other peripherals. Solid verbal and written communication and documentation skills are required.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperiencePC hardware and software troubleshooting skillsRequired1YearsPC Refresh Projects backing up and restoring data / setup and configuration of new PCsHighly desired0A CertificationNice to have0Customer service skills good soft skills when dealing with customers in personRequired0Good written and oral communication skillsRequired0Detail oriented and organizedRequired0Associate DegreeDesired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address.Question3Candidate must be paid BR for engagement. The provider markup for this position is 31%. Do you accept this requirementQuestion4Manager will perform phone interview and if necessary in person interview.Question5Selected resource will be expected to travel to locations throughout the state with occasional overnight travel to be expected (weekday only). Home base is Govt Center. Please confirm the resource is understanding this requirement.Question6Candidate must currently reside in the state of IN to be considered for this position. Please provide candidate home address.Question7A 12month renewal is highly probable from 07/01/2024 to 06/30/2025. Please confirm the resource understands the duration.Question8Vendors will be able to submit 1 candidate for consideration.