Customer Service Import
Handling shipments Air / Sea (LCL FCL AIR)
Following up with the counterpart/coloaders on daily routing orders & updating the same to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details.
Resolving the issues & query of customers regarding daily routing orders.
Execute order request calls / email.
Email suppliers carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues.
Responsible for answering and routing phone calls handling enquires.
Preparing Daily status report updating DSR on daily basis & sending to respective
Cnee with proper updates.
import,customer service,air,ocean marine,lcl,fcl