IM - Business Manage....
IM - Business Manager Tele Monthly
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2541204
Role: Business Manager
Department: TeleMonthly Sales and Servicing
Qualification: MBA Tier 1/2
Experience required: Minimum 1 to 2 years of Experience
Locations: Noida
Roles and Responsibilities
Revenue maximization and achievement of business targets by improving client
Renewals and Upsells
Act like a consultant to the clients and ensure high level of client satisfaction through
personalized solutions and issue resolutions
Capturing key process and product feedback for client experience improvements
through data analysis and RCAs
Drive quality service demonstrations by team on video meetings
Regular team trainings and audits to maintain service quality
Key Success Factors for an individual
Customer Champion at Heart
Ability to build rapport with customers instantly
Selfstarter who likes to build deep process & product understanding
Good team motivator
What the Role offers:
Managing and developing team of 20 executives and 34 team leads
Direct Revenue ownership for 3000 allotted customers
Building and driving bestinclass servicing practices
Critical skills of a suitable candidate
Excellent Teamhandling skills
Good verbal and written communication
Able to multitask well
Effective decisionmaking abilities
You can apply if you have
70% marks in 10th and 12th
MBA or any equivalent degree from Top tier colleges
Minimum 12 years of work experience in team handling roles preferably in client
servicing and product selling
service quality,best-in-class servicing,product feedback,drive quality service demonstrations,b2b,business acquisition
Employment Type
Full Time
Key Skills
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