Hybrid ServiceNow Scrum Master for a leading IT company in Tallinn Estonia

This reputable IT company is dedicated to modernizing the IT landscape for their clients driving efficiency agility and innovation to achieve their digital ambitions. Serving large organizations across various industries and the public sector they focus on ServiceNow as a leading IT Service Management platform within the market.

They are now looking for a ServiceNow Scrum Master to plan coordinate and deliver ServiceNow implementation projects based on Agile/Scrum methodologies to the clients.

Tasks

Main responsibilities:

• Planning requirement gathering and establishing scrum team(s)
• Interfacing clients
• Planning executing and delivering releases via multiple sprints
• Overseeing the entire agile way of working and providing accurate estimates and delivery timelines

Other key responsibilities as a ServiceNow Scrum Master:

• Delivering full scale project plan based on Agile/scrum methodology with work breakdown structure
• Working closely with implementation team to drive the mindset of endtoend view of IT delivery
• Ensuring customer needs and requirements are met that are realistic and achievable
• Working with vendors and delivery partners to ensure solution delivery is ontime and in a very good quality
• Identifying and documenting scope changes
• Responsible for maintaining the schedule deviations of the project and raise it to steering committee
• Responsible for keeping project documentation up to date together with the team

Requirements

• Work permit in Estonia
• Fluent written and spoken English
• Scrum Master certification with handson knowledge of Agile/Scrum method
• At least 2 years of experience in Scrum Master role
• Good knowledge of ServiceNow ITSM module
• Good understanding of processes and how these can be enabled over ServiceNow with optimal delivery team cost and schedule

As a person:

• Able to create project plans leveraging industry best practices
• Able to take ownership of the results
• You have excellent communication and cooperation skills
• You have positive mindset with focus on the results
• You have excellent client interfacing management and leadership skills

Benefits

• You will be working on innovative work projects with professional and supportive colleagues
• Our client has a growthoriented work environment where youll be assigned a mentor and youll have opportunities for professional development
• Our client offers you a wide array of different health benefits (sports compensation dental and vision compensation healthy snacks at the office sick leave compensation from first day of absence company covered doctor visit at private clinic)
• You get extra vacation days based on tenure at the company and many other employee recognitions
• Hybrid work model and flexible working hours

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