HW Analyst

5 days of week some remote work at managers discretion
A year contract
2 rounds of zoom/virtual interview
The role will report into ITAM manager mid shift overnight shift potentially for weeks/months


Key Responsibilities of the H/W Analyst are as follows:
Monitor ITAM Mailbox for Hard Drive Events (like Decom Hard drive Retrieval Request ETRADE Drive Disposal Request New Drive Storage)
The analyst will receive communication about drive decom events upon which the analyst will arrange to meet with the CBRE tam to receive the drives. (please note that CBRE working hours are 5:00 pm to 1 am Monday through Friday)
Create Event in Hard Drive Event log and create corresponding folder in our Events folder to house and place copies of evidence email spreadsheet & photos of signed documents within the folder.
Once drives are received they are installed in the Blancco tool used to wipe the drives.
Drive wiping will result in erasure reports that need to be recorded from the drive station and stored to the ETrade ITAM Sharepoint site then sent to the Morgan Stanley drive tracking team
Securely store the drives in our onsite storage rooms/cabinets at our data center locations
OR transfer the drives to the teams that maintain inventory at our alternate data center locations
Record In each step of these processes (with all required evidence) and update the status of the hardware in our CMDB
Send drive transfer event data to the Morgan Stanley drive tracking team
In addition to decom events the Alpharetta team would also need to cover drive transfer requests where drives need to be moved into or out of the onsite storage rooms/cabinets that the ITAM team controls.
Attend ET ITAM HW team calls with our team leads keeping the team informed of recent events and status of record keeping and any problems with the Blancco gear or interactions with the other teams
The more senior person at each location would be required to coordinate with the junior onsite person to make sure all potential event times are covered (recommend 3pm to 11pm shift to provide overlap with the ITAM and CBRE teams)

Skill Set
The candidate should be proficient in the use multiple IT service management systems such as but not limited to Remedy & ServiceNow.
Strong interpersonal communication and relationshipbuilding skills
Ability to manage time and effectively
Goaloriented organized team player
Ability to physically stand bend squat and lift equipment. Should be able to physically move the technology assets in between data center floor to asset storage room. Should be able to lift 50 lbs.

Education
High school degree or equivalent
Bachelors degree in computer science information systems or related field preferred

Experience Requirements
Knowledge and expertise with a variety of software hardware and applications.
Remedy
ServiceNow
Blancco (Preferred)