HVAC Service Supervisor

Customer Service:

• Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers needs are met.
• Is able to effectively communicate relevant information to customers regarding their systems regardless of the customers level of technical knowledge.
• Reports customer relations activity affecting customer satisfaction; fosters positive longterm relationships.

Staff Development:

• Trains all levels of service technicians apprentices and interns; mentors service representatives on how to solve problems independently.
• In coordination with Service Manager develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems.
• Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding onthejob safety.
• Effectively audits performance of staff and recommends appropriate personnel actions including but not limited to hiring termination promotion demotion and compensation.

Personal development:

• Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced.
• Belongs to and takes advantage of technical organizations to improve technical knowledge.

Requirements of the HVAC Service Supervisor:

• Demonstrated leadership skills
• Minimum 7 years of commercial service technician field experience
• Must possess a valid drivers license and currently maintain a safe driving record as required by the companys insurance provider
• EPA Certified
• Certificate of Completion or Diploma with an accredited HVAC trade school

Other Key Requirements:

• Onsite role
• No sponsorships or visa holders. No CorptoCorp.

Benefits of the HVAC Service Supervisor:

• Medical Insurance
• Dental Insurance
• 401(k) with match

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About Relevante Inc. the Recruiting Firm Representing the Client for this Job

Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting accounting and management consulting firms in the Philadelphia region. To stay connected with our network please follow us on LinkedIn