Hospital Liaison

Job Summary

We are seeking a dedicated Liaison to join our team. In this position you are responsible for working in conjunction with an assigned hospitals Case Management / Continuing Care staff and personnel to plan coordinate and facilitate discharge planning for home care services for patients receiving Respiratory and DME services. Facilitates delivery and setup of equipment at point of discharge. Educates the patient and/or caregiver on the safe use and maintenance of the equipment.

SHIFT: Saturday Wednesday

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.)

• Adheres to company policies and procedures in regards to using personnel protective safety equipment and services provided by the company
• Assists in resolving customer equipment problems under emergency conditions
• Assists with implementation of quality improvement programs to meet company and JCAHO standards
• Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicles safe operations
• Complete and submit all required paperwork requirements (Referral Intake Forms Insurance Verification Documents Delivery Tickets Clinical Liaison Activity Logs etc.) and special information reports with specific deadlines in a timely fashion
• Completes shipping papers when transporting hazardous materials
• Coordinates the patient referral process including referral demographics communication with customer service/clinicians verification of insurance coverage delivery education CMN retrieval and patient/referral source satisfaction followup
• Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
• Develops basic reimbursement knowledge completely documents all information required to ensure reimbursement of equipment products and services
• Develops technical knowledge as appropriate of the HME or respiratory products
• Identify maintain and develop relationships with hospital personal: case managers social workers physicians nursing etc.
• Maintains assigned company vehicle in a clean and safe working condition
• Prepares and maintains written company records to include invoices work orders manifests and logs
• Processes all orders and required paperwork in a timely and accurate manner
• Provide or assist with Inservices training seminars and/or CEU programs
• Reports equipment hazards and/or product incidents as required
• Represent company at local regional and other assigned trade shows
• Performs other duties as assigned

Travel

• Travel via company vehicle required to patients homes for setups and reoccurring delivery

Qualifications:

Employment is contingent on

• Background investigation (companywide)
• Drug screen (when applicable for the position)
• Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent required

Preferred Education and/or Experience

• Experience with medical equipment preferred
• Experience with medical billing practices and of billing reimbursement preferred
• Experience in medical field and administrative record management preferred
• Three years of related work experience preferred
• Medical terminology preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal nonverbal written listening and visual)
• Maintain confidentiality discretion and caution when handling sensitive information
• Multitask along with attention to detail
• Selfmotivation organized timemanagement and deductive problem solving skills
• Work independently and as part of a team

Machines Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook Word and Excel
• Office equipment; fax machine copier printer phone and computer and/or tablet
• Successfully demonstrates loading unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies
• Mechanically inclined for the repair and troubleshooting of equipment

Physical Demands

• Lift and carry office equipment at times
• Requires sitting walking standing talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday