Helpdesk Specialist

Helpdesk Specialist

• Key Responsibilities:
• Ensure high customer satisfaction through resolution and escalation of issues.
• Maintain proactive communication with customers via various channels.
• Develop tools and workflows to enhance helpdesk efficiency.
• Develop and document processes for improved response times.
• Work independently and as part of a global team.

• Qualifications:
• Extensive experience in customer service.
• Excellent verbal and written communication skills.
• Passion for technology and ability to manage multiple tasks independently.
• Experience in troubleshooting and repairing hardware.
• Record of creating policies and technical documentation.
• Ability to work on multiple projects simultaneously.
• Teamoriented with strong interpersonal skills.
• B2 or higher fluency in English.

• Desired Qualifications:
• Strong commitment to customer service and process improvement.
• Attention to detail approachability and strong organizational skills.
• Knowledge of Mac OS X Windows 7 and Linux.
• A/ACMT/ACA Certifications (advantageous but not required).

This position seems suited for a wellorganized customerfocused individual with a strong background in IT and helpdesk services capable of working in a dynamic and multinational environment.