Help desk Entry Level

Hey there! Ready to kickstart your career in the bustling world of ecommerce digital marketing Were Reckless TRG AGENCY an awardwinning crew thats more than just your average marketing agency. With our roots deeply planted in launching and scaling our own ecommerce brands weve got the insider scoop on overcoming those pesky business hurdles. From crafting bespoke websites to mastering multichannel digital marketing weve done it all. Now were on the lookout for a fresh face to join our team as a Help Desk Entry Level pro. Stationed in the vibrant cities of Liverpool Chester and Manchester youll be the goto guru for our established brand partners retailers and manufacturers worldwide. If youre eager to dive into the nittygritty of customer service and logistics while building longterm relationships we cant wait to meet you!

Tasks

• Assist customers with technical issues or questions via phone email or chat
• Troubleshoot and resolve basic technical problems related to websites software or hardware
• Provide excellent customer service by ensuring timely and accurate responses
• Document customer interactions and resolutions in a ticketing system
• Collaborate with other team members to escalate more complex issues as needed

Requirements

• Excellent communication skills both written and verbal
• Ability to provide excellent customer service and support to clients
• Strong problemsolving skills and ability to troubleshoot technical issues
• Basic knowledge of ecommerce platforms and digital marketing concepts
• Ability to work well in a team environment and collaborate with colleagues

Benefits

Decent salary above market

Friendly team

Floating working hours

Join our team at Reckless TRG AGENCY and kickstart your career in ecommerce digital marketing. Apply now and be part of our awardwinning agency!