Help Desk Analyst

WadiTek seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered on time and Service Desk tickets are created and assigned to Helpdesk Analysts as needed.

The Helpdesk Analyst will possess excellent communication and customer service skills displayed through verbal and written communication. They will also have the ability to assimilate and effectively communicate information both verbally and in writing about microcomputer hardware and software.

The Helpdesk Analyst will also have the proven ability to establish and maintain effective professional working relationships with Commission staff following best practices of customer service principles.

Required Skills & Knowledge:

The candidate is expected to have 2 years of experience in the following areas:

• Recent experience in a fulltime Help Desk/Technical Support position
• Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products including MS Office prod
• Entering information and working with a trouble ticket issue tracking system
• Experience and proficiency with Microsoft Visio SharePoint and Office applications
• Proven analytical and problemsolving abilities
• Excellent verbal and written communication skills
• Ability to work independently with minimal direction and as a team
• Highly motivated and selfdirected
• Ability to present ideas in businessfriendly and userfriendly language.
• Ability to work independently with minimal direction and as a team
• Highly motivated and selfdirected

Desired:

• Knowledge of Active Directory
• CompTIA A Certification
• Experience with Symantecs Altiris and Ivantis Service Desk.