Head of Technical Delivery

At Airport Dimensions, we understand how the spaces we create affect the quality of travellers time at the Together with our airport and airline partners, we have delivered an award-winning hospitality experience to millions of travellers across our network of airport lounges in the US, Europe and Middle

We currently operate 24 shared-use lounges in 16 airports in the and Our multi-dimensional thinking is enabling us to explore new spaces beyond traditional lounge services to meet not just the needs of the next generation of travellers but to keep airports competitive, retain airlines and generate more

Purpose of the job:
The Head of Technology Delivery will work with the CTO to operate the Technology Delivery team, owning the Architectural, Strategy and Design The role will be integral in defining a tech delivery model to support the rapid expansion of the Airport Dimensions Lounge network globally, responsible for the delivery of tech operational systems and hardware to support the growing AD

Focusing on rapid development to meet short-term delivery objectives, The Head of Technology will provide vision, direction, leadership, and governance to the AD Technology Delivery team, setting clear directions and roadmaps to meet the business s long-term

The Head of Technology Delivery role is a member of the AD Technology Leadership team, reporting directly to the

Key Responsibilities:

Direction

Working with the CTO and AD Tech Leadership Team, define the short and long-term technology strategy ensuring business and Finance Create and lead the AD Tech Delivery Portfolio Delivery team to deliver programmes and projects using a mix of insourced, outsourced, on-shore and off-shore resources to

Enablement

Lead and manage the AD Tech Delivery team that;

Ensure the development and agreement of global technology delivery strategy for Airport Dimensions that enables rapid expansion in the next 18 months but that underpins the growth strategy for the business
Align business planning strategy with Technology Roadmaps and desired solution design
Provides insightful research and innovation, bringing new ideas and solutions to the business that drive business value and improvements in customer experience
Along with business stakeholders, fosters strong working relationships to creates a prioritised view of deliverables through an agreed demand management pipeline
Strengths the link between Tech and Business Units, through Business Planning and Alignment
Successfully and efficiently delivers the technical components of business change and client engagements
Develop high performance delivery team using combination of insourced and outsourced delivery models using preferred
Work with suppliers and the wider IT functions to define, agree and own technology roadmaps for all AD operational systems
Manage the technology supplier contractual agreements and responsibility for the technology supplier relationships, working closely with group legal teams, following group frameworks and policies where required

Oversight

The Head of Tech Delivery will lead and embody the Collinson Technology Golden Rules throughout their Specifically, they will:

Establishes full Programme Management capability including all aspects of project and portfolio management: functional and business analysis, solution build, transition support and planning and release/deployment management
Develop an internally collaborative, high performance culture, delivering a customer focused, technology based experience across the lounge network
Offers governance over Programme and Project Management, investments and decisions across the management team in order to manage and reduce the levels of risk through mandated processes and procedures
Deliver new technology solutions within the Technology Strategy and systems roadmap for the Airport Dimensions
Ensure that AD Tech Delivery Team specifically align with Collinson Group Technology on all aspects of strategy and security
Provide constructive leadership and technical guidance, encouraging accountability and
Own and effectively manage the operating budget of the AD Technology Delivery team
Lead, motivate and manage the Tech Delivery teams assigned, ensuring they positively contribute to the business
Knowledge, skills and experience required:

Personable and professional leadership style that is customer focused, and always strives to achieve a win-win scenario despite having to resolve conflict and take difficult

Experience of establishing strong, high performance Project and Programme Management teams with strong governance controls in an Agile environment

Strong influencing and communications skills able to manage stakeholders at all levels of the

Able to overall objectives and strategies in mind with the ability to focus on detailed technical matter as

Has the ability to tackle complex problems, define solutions and share the learning back to teams, directly and through clear

Expert in techniques which help in data modelling and understanding its benefit to business and its

Proficient in methods and techniques for the assessment and management of business risk including safety-related

Able to embrace and guide uncertainty and change within a growing

Is mobile, confident, friendly, calm, assertive and able to balance logical analysis with the emotional appeal that wins commitment or changes Is able to plan and to facilitate workshops involving stakeholders at all

Knows how to make and sustainable a business case through effective benefits management, and demonstrates the ability to make, and take responsibility for, adventurous and innovative decisions on major technical and service delivery

Knowledgeable in the business environment relating to the Airport and Travel sector, as well as group functions such as finance, people and culture, risk, legal, sales and marketing, customer

Able to identify and deliver against key areas of value and constraint in these areas and, in particular key industry technical platforms and those which interface to them, including those in competing

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