Head of Operations

• Develop implement and monitor daytoday operational systems and processes that provide visibility into goals progress and obstacles for our key initiatives.
• Build and maintain relationships with all department heads external partners and vendors to make decisions regarding operational activity and strategic goals.
• Plan monitor and analyze key metrics for the daytoday performance of the operations to ensure efficient and timely completion of tasks.
• Devise strategies to ensure growth of programs enterprisewide identifying and implementing process improvements that will maximize output and minimize costs.
• Uphold organization policies and standards ensuring legislative regulations are followed.
• Work closely with human resources to lead team with integrity and establish and maintain a trusting inclusive and productive environment.
• Oversee and direct daily company administrative processes and procedures.
• Report to and assist the CEO in setting strategic goals objectives budgets policies and procedures to enhance operational efficiency.
• Analyze internal operations and identify areas of process enhancement.
• Directly oversee operations HR and accounting and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term.
• Monitor performance with tracking and establish corrective measures as needed and prepare detailed reports both current and forecasting for the CEO.
• Manage procurement processes and coordinate material and resources allocation.
• Oversee operational systems processes and infrastructure while looking for opportunities of improvement or revision.
• Anticipate and track operational and tactical risks and providing strategic solutions.
• Manage staff training and growth through constructive feedback and robust performance management.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the senior management team to plan and manage operational budgets.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Identify opportunities to streamline business processes and systems.
• Translate strategy into actionable goals for performance and growth helping to implement organizationwide goal setting performance management and annual operations planning.
• Collaborate with senior management to devise effective short and longterm plans while working closely with the CEO to meet the companys objectives.
• Ensure that the company runs with legality and conformity to established regulations.
• Engage in key or targeted customer activities as needed.
• Oversee client support processes and organize them to enhance customer satisfaction.
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Coordinate with the IT department to ensure company needs are met technologically and systems are optimized for efficiency.

• Bachelor s degree in Business Administration Operations Management or related field.
• 5 years of experience in operations management within a technology or software company.
• Strong understanding of general finance and budgeting including profit and loss balance sheet and cashflow management.
• Ability to build consensus and relationships among managers partners and employees.
• Excellent communication skills.
• Solid understanding of IT systems data analysis and performance/operation metrics.
• Strong leadership and organizational skills.

• A competitive salary and benefits package.
• Opportunity to work in a fastpaced highgrowth tech environment.
• A dynamic and supportive team.
• Opportunities for personal and professional growth.

operations,management,crm,it,saas,b2b,project management