Head of Operations
Head of Operations
Posted on :
26-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-03-2024
Job Description
Req ID : 2662605
About our client:
Our client is a global leader in digital marketing and client reporting solutions empowering financial professionals to enhance investor engagement and retention. With operations spanning four continents they are rapidly expanding their team worldwide. Serving toptier clients in the fintech sector they seek individuals passionate about technical R&D and solution design offering remote work opportunities.
What you will be doing:
- Craft and execute client service strategies to ensure toptier satisfaction.
- Partner closely with leadership to streamline client experiences.
- Lead and support the client service team in achieving their goals.
- Foster genuine relationships with clients while managing contracts effectively.
- Collaborate across teams to enhance service quality and resolve issues seamlessly.
- Track metrics and implement improvements with a focus on continuous enhancement.
- Drive exciting client service projects and refine processes for optimal results.
- Be the friendly goto person for any client questions or concerns.
- Coordinate with external partners smoothly and efficiently.
What you need:
- 3 years leading client support teams showing proven leadership.
- 10 years in various roles: business analysis software engineering process engineering and client support.
- Familiarity with SaaS including subscription models and cloud services.
- Experience in complex IT projects especially in finance like asset management or wealth.
- Forwardthinking in exploring new support channels and tech.
- Strong communication and analytical skills.
- Proficient in SaaS tools CRM systems and client support software.
- Skilled in handling escalations and conflicts with empathy.
- Promotes positive team culture and effective collaboration.
- Requires resilience and stress management in demanding client support roles.
Nice To Haves:
- Collaborating with Csuite executives.
- Preferably 5 years in financial services or asset management.
- Experience establishing support centres in new geographic regions.
Job ID:
- J104468
Head of Operations, SaaS Tools, Client Support, Team Lead, CRM Systems
Employment Type
Full Time
Key Skills
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