Head of Global Publisher Success Adtech

Job Description

In MGID we empower brands and publishers to work together transparently and drive campaign results and monetization through our privacyfirst targeting technology. Today were creating unique technologies and with your help we are looking to aim even higher.

Our

Head of Global Publisher Success is a highlyvisible leader who develops publisher success strategy tactics and execution plans; drives the work of all our publisher success teams globally and aims to enhance beneficial longterm collaboration with our Publishers to boost the effectiveness of their content & monetization. This role reports directly to the VP of Global Publisher Development.

This is a unique chance for a great professional who is already a proven customer success leader and has experienced that bestinclass Client service brings beneficial longterm collaboration and outstanding commercial results.

Responsibilities

• Deliver inspiring motivational leadership of the whole success team: Account Managers Yield Managers and AdOperations
• Partner with crossfunctional stakeholders like the Publisher team BI Product Programmatic and Legal
• Enhance and improve the campaigns of optimization and upselling for our Publishers
• Act as an advisor to the VP of Publisher Development and to the broader business sharing recommendations insights and learnings as to how we can ensure were delivering the highest standard of excellence within Global Publisher Success

Requirements

• At least 5 years of experience in Customer Success Operations Customer Care Operations or Publisher Management roles in highgrowth B2B software and/or platform environments
• Possesses a h2 management presence and leadership ability with communication and interpersonal skills that inspire and motivate leaders and teams
• Demonstrated operational excellence in analytical thinking process development problemsolving communication delegation and planning
• Ability to supervise educate and inspire people to give the best service possible to our Customers
• Solid Project/Program Management experience and proven ability to plan and execute initiatives that improve team efficiency productivity and performance and drive automation and scale
• Knowledge of the Basics of Digital Advertising

Will be a plus:

• Experience with AdTech/MarTech
• Prior Account and Yield Experience
• Data driven attitude

MGID is an awesome place to work for those who share resultsdriven culture passion for AdTech innovation and human focus. We set ambitious goals approach challenges with enthusiasm and value honesty transparency and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values we create a culture of excellence creativity and empathy. We proud to be an equal opportunity employer.

Join us and unleash your full potential in a fun and rewarding environment!

Lets create better together.