Head of Director Business Transformation UK

Team

Join the dynamic team at Raisin as the Head of / Director Business Transformation UK a pivotal role reporting directly to the Raisin CEO UK that ensures Raisin UKs operating model is set up for growth and scalability. Raisin UK is a fast growing fintech which is FCA supervised and holds licenses as an API (Authorised Payment Institution) and under FSMA. This role is central to building Raisin target operating model and overseeing and improving key (outsourcing) partnerships. The role requires handson involvement and the drive to continuously evolve Raisins setup and operations to make sure they support its rapid growth. You will lead a team of 67 specialists and collaborate with crossfunctional teams across Raisin Group in operations AML/KYC operations compliance legal tech and data.

Your Responsibilities

• Change and Project Management: You will lead and implement changes to Raisins operating model to improve customer experience and scalability of operations. This involves ensuring that new services and product features changes to outsourcing relationships and changes in response to new or changing (regulatory) requirements are carried out successfully in accordance with business objectives while avoiding or minimising adverse impact.
• Key Provider Management: You will work closely with key providers who are an integral part to the delivery of Raisin UKs value proposition. You will ensure a successful collaboration monitor performance identify and carry out improvements and act as a point of escalation if needed.
• Customer Onboarding Operations (AML/KYC Ops): Together with your team you will ensure high quality operations in onboarding Raisin UK customers and ongoing monitoring of customers. You will continuously challenge and identify areas of improvement to build a frictionless and joyful onboarding experience for our customers.
• Performance Monitoring and Reporting: You will establish and track Key Performance Indicators (KPIs) for your team and certain outsourcing relationships to ensure service quality and adherence to agreed standards. This also includes that you will be the business owner for certain regulatory reportings to be delivered by Raisin or a partner to whom Raisin outsources. You will ensure Raisin UK understands its regulatory obligations and will work closely with relevant teams such as compliance legal and data to deliver required reports.
• Collaborative Approach and Interdepartmental Coordination: You will collaborate with various departments including AML/KYC operations UK compliance legal tech and data across Group to achieve your mission and deliver on business objectives.

Your Profile

• Educational Background: Degree in Business Administration Finance Economics or a related field.
• Experience: Proven experience in a startup or scaleup in consulting fintech or in financial services. Handson experience demonstrated in prior leadership roles to succeed in a fastpaced environment and to understand the big picture yet demonstrated the ability to roll up your sleeves and dig into the details to execute against business goals.
• (Technical) Skills and Mindset: Strong analytical skills to analyse multiple problems develop and drive solutions confidence in working in the unknown taking initiative and designing processes when they do not yet exist.
• Communication Skills: Strong communication skills for effective collaboration with your team and stakeholders across business levels including csuite internally and externally
• Leadership: Proven ability to lead and manage a team of specialists and the ability to work with crossfunctional teams across Raisin Group.
• Passion for technology and for being a part of a fastgrowing company.

Join our mission join our team and grow with us!

At Raisin we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team who are at the heart of our success.

As part of the Raisin UK team you benefit from:

• Investment in your development with an annual personal training budget of 1500 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Always hungry Breakfast snacks daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working we are in the office twice a week giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
• We offer 28 days Bank Holidays of holiday a year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.