Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
A fastgrowing and passionate technical engineering company heavily invested in cuttingedge technology is currently looking for a Head of Customer Operations. This role is pivotal to shaping and enhancing their collections and customer support operations ensuring their teams success and delivering exceptional company experience to their customers.
Position Overview:
You will be pivotal in enhancing individual and team performance for the company by providing guidance coaching and feedback and setting clear targets and KPIs aligned with company goals. Critical responsibilities include collaborating with stakeholders to optimise collection processes and increase recovery rates analysing performance data generating reports staying abreast of industry trends and managing training initiatives. The role also involves handling complex customer queries and overseeing interactions with External Debt Collection Agencies ensuring compliance and performance alignment.
Your daily adventures include:
Leadership and Strategy:
Collections and Arrears Management:
Customer Support Excellence:
Data Analysis and Reporting:
Team Development:
What it takes to succeed:
Full Time