Guest Relation Executive

1. Customer Interaction: Interact with guests courteously addressing inquiries providing information and ensuring a positive experience.
2. Problem Resolution: Handle guest concerns or complaints efficiently finding effective solutions to enhance guest satisfaction.
3. Reservations and Bookings: Manage reservations process bookings and coordinate special requests ensuring accurate and timely arrangements.
4. Welcoming Guests: Greet and welcome guests upon arrival creating a warm and inviting atmosphere.
5. Communication Skills: Demonstrate excellent communication skills to convey information clearly and professionally both in person and through written correspondence.
6. Service Coordination: Collaborate with various departments to coordinate guest services including housekeeping dining and entertainment.
7. Feedback Collection: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.
8. VIP Services: Provide special attention to VIP guests ensuring their unique needs and preferences are met.
9. Event Coordination: Assist in planning and executing special events conferences or functions hosted by the establishment.
10. Administration: Maintain accurate guest records handle billing inquiries and perform administrative tasks to support guest relations activities.

• Excellent communication and interpersonal skills.
• Strong problemsolving abilities.
• Ability to work well in a team.
• Prior experience in the hospitality industry or a related field is preferred.

guest handling,welcoming guests,vip services,interpersonal skills,communication skills,customer feedback,customer interaction evaluation,excellent communication,related field,service coordination,administration,communication,reservations and bookings,strong problem-solving abilities,feedback collection,ability to work well in a team,customer interaction,event management,event coordination,problem resolution,prior experience in the hospitality industry