Guest Relation Coordinator

Can you be our guests superhero Is guest service your ultimate passion Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office and Guest Relations Team is the heart of the house providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests.

As Guest Relations Coordinator you will join a team that is passionate about delivering exceptional service where we believe that anything is possible whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Guest Relations Coordinator

Supports the smooth running of the Front Office Team and the Guest Relations Manager where all aspects of the guest journey and experience are delivered to the highest level
supports the Front Desk Team during Check in and Check out
Supports the Guest Relations Manager with the Hotel Social Media platforms and the Food and Beverage Marketing
Works as part of a team that maximizes guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution
Takes responsibility for the duties and tasks assigned to the role ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives where hotel initiatives & targets are achieved
Collaborates with their immediate report ensuring that costs and inventory are controlled that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned delivered and documented for internal and external audit performing followup as required

Requirements of the Guest Relations Coordinator
Experience in guest relations beneficial but not essential
Handson approach with a cando work style
Experience in front office tasks (check in / Check out)Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity with the ability to work in an environment that demands excellence
Experience of working with IT systems on various platforms
Strong communication skills

Your benefits
Permanent employment
We make your commute easier be it with a job ticket parking space or ebikes (depending on the hotel)
Employee rates for you and friends & family in all Radisson and prizeotel hotels
Free accommodation for you in our hotel for the first month if you come to us from another city
550 net ReferaFriend bonus for every recruitment through your recommendat
ion Free meals in the employee restaurant (only the monetary benefit has to be taxed)
Individual further training opportunities in the inhouse Radisson Academy Diverse career opportunities worldwide in more than 1500 hotels
Training transfer and transport offers in 9 hotel brands worldwide Diverse and open team as well as regular team events
Germanys Best Employers 2021 2nd place in the Gastronomy Hotels Leisure & Tourism category in the stern magazine ranking