Guest Care Coordinator for monthly Meetups in London Gastronomy Hotel Hospitality

Keyfacts:

• London United Kingdom
• Freelance
• Gastronomy Hotel Industry
• 18 to 26 / hour

We are looking for a person with experience in the upscale hotel or restaurant industry to support our clients in organizing and executing monthly meetups (small networking meetings in a nice atmosphere) in London. Participants are 1020 high profile procurement executives of well known companies.

You should be available once a month Wednesdays or Thursdays between 6:30pm and 11pm and allow a total of approx. 24 hours for preparation and followup.

Depending on your experience your salary will be between 18 to 26 / hour. You need to be able to write invoices.

About SAWOO

SAWOO is a young 20person company based in Munich that usually works remotely. We build communities for management consultancies around their target customers.

Our clients are (among others):

BearingPoint Alvarez & Marsal H&Z diconium strategy & Speedinvest

Tasks

Your task:

You will support our clients usually partners and managing directors of management consulting firms by preparing and following up on their monthly Meetup as well as supporting the actual implementation on site.

You should be able to attend every Meetup. The dates are set 23 months in advance. For the time being the Meetups will take place once a month most likely always on Wednesdays or Thursdays in a 4week cycle between 18:30 and approx. 23:30. Your total time commitment per Meetup is approx. 68 hours including preparation and followup work.

Specific tasks include:

1. Preparation:

• Organization and communication with the venue
• Preparation of participant name badges and questionnaires
• Memorizing guests names so that you can greet them personally on arrival
• Preparation of the venue (setting up tables etc.)

2. During the Meetup:

• Supporting the SAWOO customer in all matters
• Welcoming the guests
• Ensure that the venue staff provides the guests with sufficient food and drinks
• Ensuring that guests complete an exit questionnaire before leaving the Meetup
• Taking photos and videos of the event for social media

3. Follow up:

• Noting down guest preferences (in terms of food/drinks hobbies etc.)
• Upload and evaluate the questionnaires
• Update the CRM system with guests names contact details and preferences

Your ultimate goal: Above & beyond guest/customer experience

• We provide firstclass customer service like in a 5star hotel
• We exceed the expectations of our clients and their community members
• Details matter we also focus on the little things because in the end they are crucial
• You ensure constant communication with all relevant stakeholders to fulfil any requests and thus ensure an unforgettable stay in our premium meetups

Here you can find some impressions of our Meetups in Munich:

Requirements

• You have at least 2 years of experience in the upscale hotel industry (preferably front of house service or restaurant and therefore you know what it takes to deliverexcellent service.
• You deal confidently and professionally with international guests and company executives
• You are a native English speaker
• You are proficient in working with IT
• You are proactive reliable and meticulous
• You are open to feedback and new ideas

Benefits

• Great Insights: Experience firsthand how a fastgrowing internationally oriented company works
• Take responsibility: Show us your skills and we will reward you with more responsibility
• Get to know high profile executives who attend our meetups