GM Sales tech Support

Key Job Responsibilities
1) Create a mediumterm business strategy using SWOT analysis and factoring in
investment competition landscape shareholder and customer expectations and
business sustainability
2) Create and implement strategies for achieving Sales Targets in terms of Business
Volumes Billing and EBIDTA to exceed Companys goals
3) Ensure that key customers are supported with top notch Technical Support by
utilizing the SalescumTech Support Team and other inhouse knowledge resources.
4) Support the key customers in investigating major inwarranty failures related to fuels
and lubes and assist them in finding root cause and corrective actions
5) Manage debtors in adherence with company goals and ensure that bad debts are
minimized within company norms.
6) Lead and manage the Team by helping them manage the business and technology
complexities and creating strategies to identify and develop new business
opportunities
7) Motivate the Team and help in creating an enviable workplace for the team of
young professionals with adequate gender and social balance.
Key Roles
1) Work closely with the Customer Service Lab Testing and Finance Teams to ensure
quality and performance. Set new targets for customer satisfaction.
2) Work as a knowledge source to the SalescumTech Support Team helping them
provide prompt technical response and solutions to field problems.

3) Work as a member of the companys Leadership Team in setting business goals and
executing them.
4) Identify and develop new opportunities with customers to test companys products
and services to solve their field problems.
5) Regular Training of own team and Customer teams in relevant aspects of condition
monitoring and Root cause analysis of field failures.