Global Product Support Coordinator

Join Our Team as Global Parts Services & Tools Coordinator Product Support

Are you an experienced coordinator seeking a new challenge within the marine industry Look no further!

We are currently seeking a skilled and motivated team member to join our Product Support team. If you have a keen interest to drive excellence in a global organisation to ensure internal efficiency and customer satisfaction this opportunity is for you!

Company Overview:

Berg Propulsion has been a pioneer in the marine propulsion industry for over 100 years. Our innovative products and solutions are used in a wide range of vessels including merchant ships naval vessels and offshore applications. With our commitment to quality performance and sustainability we have built a strong reputation as a trusted partner in the maritime industry.

As we are expanding our portfolio as well as our organisation we are strengthening our capabilities and this role is a vital part for our continued growth. In Product Support we are taking care of our products in operation providing our customer best in class services for optimal efficiency and availability for their vessels.

Position Overview:

As a coordinator area at Berg Propulsion you will play a vital role in our journey to become a professional global provider of services in the marine industry. You will collaborate closely with cross functional teams at our headquarters as well as regional teams and offices to secure commonality and shared processes and practices to uphold quality standards and efficient operations. Your exceptional organisational and communication skills will be instrumental in establishing efficient ways of working and cooperation throughout our organisation. You will drive the operational activities to ensure we are rightsizing the support and service capabilities on a global scale. You will work closely with resources within the Product Support team ranging from Production through Sales and Technical support as well as Training.

Responsibilities:

• You will lead and coordinate activities to ensure that our service units have right training competencies and tools as well as potential certificates to deliver exceptional services for our customers.
• You will be instrumental in securing training and certification from our technology partners as well as key supsuppliers to uphold our required competence levels for providing services.
• Develop and maintain quality standards and costefficient structure for our common service operations. This includes upholding skills and competence matrixes for employees as well as management of global tools inventory required for our service operations.
• Monitor upcoming requirements for skills and experiences based on new configurations identify and mitigate risks and proactively address issues to ensure we have adequate competencies and efficient tools for timely and successful deliveries to our customers.
• Track and report project performance metrics feedback analysis providing regular updates to stakeholders and senior management.
• Continuously provide improve plans and corrective actions to enhance efficiency and effectiveness for the function.

Qualifications:

• Relevant previous experience in managing or coordinating international teams and capabilities for delivery of services in industrial projects in maritime industry or a related field.
• Good interpersonal and communication skills both written and verbal.
• Ability to collaborate effectively with teams and individuals from different cultures and countries to establish efficiencies across geographies and entities in a transparent way.
• Strong problemsolving and decisionmaking abilities in highpace situations.
• Familiarity with maritime industry and aftermarket services is a plus.

What we offer:

We offer a hybrid work setup combining the benefits of physical meetings with the flexibility of working remotely. Being located on cker/Hno with factories/offices just by the waterfront we can offer a fantastic work environment. We believe people are core to our business and know the importance of employee wellness team building and other activities.

In addition to the opportunity to be part of a great team with amazing employees and friends from all over the world we also offer youan opportunity to really influence the global goal of reducing greenhouse gas emissions driving change and making a difference in the industry.Good employee benefits such as flexible working hours good pension systems health insurance just to mention a few.

Why Join Us

At Berg Propulsion we value our employees and offer a dynamic and supportive work environment. You will have the opportunity to make a significant impact on our business while enhancing our ability to meet customer expectations improve quality reduce waste and increase profits. We foster collaboration with both internal and external partners ensuring a rewarding and fulfilling experience.If you are ready to take on this exciting opportunity and make a significant impact in the maritime industry by delivering exceptional product support solutions please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

About us

BERG PROPULSION is one of the worlds leading designers and producers of Controllable Pitch Propellers. We deliver fully customized main propellers azimuth thrusters transverse thrusters and manoeuvring systems. We stand before exciting times with a transformation in the marine sector where electrification and automation will be a key to fulfil the environmental requirements. With our vision to make global shipping safe and sustainable in focus we want to be a part of this journey driving development of tomorrows solutions and contribute to a sustainable future for the industry.

For questions about the role please contact recruiting manager Johan KlintbergEmail:

We look forward to hearing from you!