Global IT Provider Manager mfd

Headquartered in Tokyo Japan Evident employs around 4500 people at a total of 57 locations worldwide. Evident Europe headquartered in Hamburg Germany employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics medical and basic research as well as in various industrial areas. In addition Evident offers videoscopes products for nondestructive testing techniques and for Xray fluorescence analysis.

Evidents Global IT Provider Manager (m/f/d) plays a pivotal and strategic role in streamlining IT operations enhancing productivity and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Tasks

• Oversee the transition and integration of outsourced operations ensuring minimal disruption to business processes and maintaining high quality standards.
• Develop and implement IT sourcing strategies that align with Evidents goals and objectives ensuring costeffectiveness and efficiency in operations.
• Manage relationships with IT sourcing partners to ensure compliance with contractual obligations maintaining open lines of communication for feedback and continuous improvement.
• Lead operational governance; monitor and assess the performance of outsourcing partners against agreedupon metrics and KPIs implementing corrective actions as necessary to address any deficiencies.
• Measure track report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Ensure accuracy of billing against contracted services delivered; evaluating service level agreements service credits earn backs and other service to price mechanisms.
• Coordinate with internal departments such as legal HR and finance to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
• Negotiate any new contracts with outsourcing partners including defining scope setting performance metrics establishing timelines and agreeing on financial terms.
• Identify evaluate and select outsourcing partners based on their capabilities performance history and alignment with the companys standards and requirements.
• Conduct risk management activities related to outsourcing including identifying potential risks developing mitigation strategies and preparing contingency plans for critical outsourced functions.

Requirements

• 10 years demonstrated experience in managing external outsourcing partnerships specifically top tier offshore providers delivering global technology services across Applications Infrastructure and Cyber Security
• Experience in Vendor Management specifically working with a top tier offshore IT provider
• 10 years experience working in or alongside a global IT organization
• Cross cultural communications ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
• Risk Management development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
• Strong negotiation management influencing and decisionmaking skills
• The ability to work and communicate effectively with every level of the organization
• Excellent analytical problemsolving and organizational skills
• Outstanding written and verbal communication and presentation skills
• Strong experience in Project Management methodologies certification a plus
• Complex contract and billing management experience
• Cross functional leadership
• Bachelors degree in business finance IT or a related field

Benefits

• Flexible working hours 50% remote work possible
• 30 days of holiday per year
• 135 salaries a year
• Modern office and inspiring working environment
• Subsidized meals in the neighborhood of our office (Stadtkche)
• Public transport ticket (100% subsidized) or free parking space
• Bike leasing
• Subsidy fitness first gym
• Employee Assistance Program to support your health mental and emotional wellbeing
• Comprehensive company pension scheme
• Joint company events and activities

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.