GLOBAL FLAGSHIP IN-STORE EXPERIENCE TRAINER
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Job Description
Founded by our inspiring CEO Connie Nam Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity recognise the value of our people & support matters that are important to us everyone is welcome. To see this in action check out our Tik Tok.
Alignment to our core values is what we cherish above and beyond anything else. Our 3 core values are:
Grow Together Celebrate Each Other and Break All Boundaries
We are proud of our journey so far and were about to embark on our most exciting adventure yet opening our biggest and most experiential Global Flagship Store right in the heart of Carnaby. A true playground for jewellery lovers.
With our values at the heart it will represent everything we stand for as a business innovation premiumisation playfulness & integrity.
WHATS THE MISSION
To drive and deliver exceptional customer experience integrating our Experiential Retail pillars. Youre the Experiential Retail Champion in your store partnering with your management team to coach and develop the store team to success.
WHAT DOES SUCCESS LOOK LIKE
Experiential Retail Champion
- Partner with your Store Manager & Assistant Store Manager to lead by example on the shop floor ensuring the team delivers exceptional customer experience through our 3 experiential retail pillars: Community & Connection Memorable Moments and Inspiration & Innovative
- Deliver a world class experience like no other ensuring the customer is at the heart of all decisions leading a centre of innovation and experimentation
- Having a customer led mindset youll coach and develop the team on the shop floor to bring experiential retail to life. You will work closely with your management team to identify gaps with the instore experience and assess each teams individual training needs
- Observe the customer experience on the shop floor and give in the moment feedback to the team celebrating successes and recognising opportunities to enhance the customer experience further
- Encourage a harmonious customer experience ensuring the experiential retail pillars are being brought to life at every touch point.
Inspirational Growth & development
- Partner with your Store Manager & Assistant Store Manager to provide the support mentorship coaching and guidance that the team need to truly flourish and grow in their roles bringing our values & experiential retail pillars to life
- Adopt a reverse leadership approach in order to recognise and celebrate team achievements and identify development opportunities for continuous growth
- You will be inspiring and engaging and foster an inclusive and collaborative learning environment
- Provide an exceptional onboarding experience for newstarters to get them set up for success fully embodying our values and experiential retail pillars
- Youre the expert in all things product related and will regularly update the team on new collections the stories behind the jewellery and how to style the customer in a personal way building longterm connections that drive loyalty
- Measure the success of your training using the business KPIs to identify opportunities with future training sessions to build confidence to the team in store
- Partner with your management team to deliver regular store training meetings and engaging and fun sessions that create an education culture in the store
WHAT WOULD YOU LIKE FROM ME
- A values champion and brand ambassador you are the role model for your store team and our values resonate deeply with you
- This role is suitable for anyone at Supervisor level or above with a passion for Experiential Retail
- You have a strong understanding of customer experience principles in a retail environment with a customer first mindset
- You have a warm presence and your energy is infectious and authentically inspires those around you
- You have the ability to mentor teams with an empathetic approach to create an environment fostered by learning growth and development
- You recognise when to adapt training programs and have the ability to recognise different learning styles and the impact they can have
- You are detailoriented with strong organisational and time management skills
WHAT WE DO FOR YOU:
- 28000 base salary
- Product Allowance Friends & Family Discount
- 28 days holiday 1 day/yr service
- Many Socials and Awards evenings to celebrate our amazing team
- Personal Financial Coaching
We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values and having the freedom to be fully empowered to flourish and be your best self.
To find out more about this incredible new store and opportunity take a journey with Sophie & Tamia to meet some of our team...
Employment Type
Full Time
