German Technical Support - Hybrid In Sofia

Seeking a Passionate GermanSpeaking Technical Support!

About Us:

We craft gamechanging customer experiences that drive brand growth worldwide. With deep insights and cuttingedge technology we design integrated journeys that transcend expectations and scale seamlessly. Whether youre a startup or a global brand were your partner for success. Weve got you covered no matter the complexity or scope of your customer journey.

Role Overview:

As a German Technical Customer Support Specialist youll deliver topnotch technical assistance to our clients resolving complex technical inquiries and issues through phone email and chat. Collaborating closely with our internal technical teams youll ensure seamless communication and swift problem resolution. This role provides an avenue to elevate our customer support standards driving customer satisfaction and reinforcing our commitment to excellence in technical service

Key Responsibilities:

• Answer Inquiries: Respond promptly and effectively to customer inquiries received through various channels including phone email and chat.
• Resolve Issues: Address and resolve customer issues and concerns in a timely and professional manner ensuring a positive customer experience.
• Update Information: Keep customer records and databases uptodate with accurate and relevant information.
• Update Documentation: Maintain documentation and knowledge base materials to support customer service operations.
• Ensure Satisfaction: Strive to meet or exceed customer expectations by providing exceptional service and support.
• Offer Guidance: Provide guidance and assistance to customers regarding travel bookings reservations and related inquiries.
• Analyse Issues: Analyse customer issues and feedback to identify trends patterns and areas for improvement.
• Assess Reports: Review and assess customer service reports and metrics to track performance and identify areas for improvement.
• Implement Fixes: Work with internal teams to implement solutions and improvements to enhance the customer experience.

Qualifications:

• C1 proficiency in German
• B2 proficiency in English

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring that your hard work is recognized and rewarded.
• Bonus for Important Life Events: Celebrate important milestones like marriage or university graduation with a special bonus.
• Performance Bonus: Youll have the opportunity to earn performance bonuses based on your contributions and achievements providing additional motivation to excel in your role.
• Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
• Hybrid Work Model: We offer a flexible hybrid work model that provides you with the freedom to balance your work and personal life effectively ensuring a healthy worklife balance.

Ready to embark on this customer support adventure Submit your application today and we will get in touch with you!

Remote Work :

No