German Speaking Level 2 Technical Advisor

Are you fluent in German and experienced in providing technical support Were thrilled to offer you the chance to become a GermanSpeaking Level 2 Technical Customer Advisor in Bulgaria! Whether youre an experienced technical support specialist or seeking to advance your career we provide comprehensive training competitive compensation and a supportive work environment. Take advantage of our generous relocation package which includes accommodation and flight tickets to Sofia along with perks like health and life insurance career growth opportunities and more.

About Us:As a leading provider of technical solutions were committed to delivering exceptional customer service and resolving technical issues promptly. Join our hybrid team and contribute to our mission of providing topnotch support to our Germanspeaking customers.

Position Overview:As a GermanSpeaking Level 2 Technical Customer Advisor youll play a vital role in delivering advanced technical support to our customers. Working in a hybrid capacity from Bulgaria youll leverage your technical expertise and language skills to provide solutions and resolve complex technical issues. With a minimum of one year of technical support experience youll have the opportunity to further develop your skills and contribute to our teams success.

Key Responsibilities:

1. Advanced Technical Support: Provide expertlevel technical assistance to Germanspeaking customers addressing complex technical inquiries and resolving escalated issues efficiently and effectively.
2. Troubleshooting: Diagnose and troubleshoot technical problems utilizing your knowledge and expertise to identify root causes and implement appropriate solutions.
3. Customer Communication: Communicate with customers in a clear and professional manner ensuring they understand technical solutions and feel supported throughout the resolution process.
4. Documentation: Maintain accurate records of customer interactions technical solutions provided and any additional followup required ensuring comprehensive documentation for future reference.
5. Collaboration: Collaborate with internal teams including developers and engineers to escalate technical issues and provide feedback for continuous improvement of products and services.

Qualifications:

• Fluent in German (both written and spoken).
• Minimum of one year of technical support experience preferably in a similar role.
• Strong problemsolving skills and ability to troubleshoot technical issues independently.
• Excellent communication and interpersonal skills with a customerfocused approach.
• Familiarity with technical support tools and systems.
• Bachelors degree in computer science or related field (preferred but not required).

Perks:

• Hybrid work arrangement combining remote work with onsite collaboration in Bulgaria.
• Relocation package including accommodation and flight tickets to Sofia for candidates relocating from abroad.
• Provision of necessary devices and equipment for remote work.
• Competitive salary commensurate with experience.
• Comprehensive health and life insurance coverage.
• Opportunities for career growth and professional development within the company.

Ready to embark on an exciting career journey as a GermanSpeaking Level 2 Technical Customer Advisor in Bulgaria Were eager to welcome you to our team! Apply now with your detailed resume and join us in providing exceptional technical support to our valued customers.

Remote Work :

No