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Join our team as a Customer Service Agent specializing in voice support or nonvoice support. Located in the vibrant city of Riga Latvia this role involves handling customer queries through phone calls and ensuring exceptional resolution to end users. As part of a rapidly growing team you will contribute to the success of our operations by providing topnotch customer service.

Higher level positions also available for those with past experience in said role:

Quality Analyst

Team Leader

Support Trainer

Tasks

As a Customer Service Agent your responsibilities will include:

• Handling phone calls with customer queries and providing resolutions.
• Recording case resolutions on client communication via phone email and chat.
• Meeting performance goals.
• Working independently and collaboratively within a team.
• Communicating effectively with internal and external contacts.
• Efficiently handling contacts based on response time and issue resolution goals.
• Participating in training sessions as required.

Requirements

To excel in this role you should have:

• Language at least C1 and English at least B1
• Previous experience in an outsourced customer service environment is advantageous.
• Ability to work independently and within a team.
• Commitment to meeting performance goals and quality standards.

Benefits

• Salary to be discussed during interview
• Meal allowance
• Performance bonus
• Social activities at work
• Opportunities for personal and professional development
• Teambuilding activities
• Flight: To be announced likely including a flight ticket and 24 weeks of accommodation
• Accommodation: Details to be provided
• Medical/Health Insurance as per the Europe plan with enrollment available for immediate family (Spouse Kids).
• Taxfriendly components will be introduced later along with Flexi options once vendors are onboarded.

Join our team for a diverse job with opportunities for personal and professional development. Be part of a rapidly growing company that values its employees. Apply now and contribute to our success!