German Customer Support Representative

GermanSpeaking Customer Support Representative

Job Description:

Are you a fluent German speaker with a passion for providing exceptional customer support Do you thrive in a dynamic and fastpaced environment We are seeking a talented individual to join our team as a Customer Support Representative based in the heart of Bulgarias vibrant city center. This role offers the opportunity for growth and development within the travel industry.

Key Responsibilities:

1. Answer Inquiries: Respond promptly and effectively to customer inquiries via phone email and chat.

2. Resolve Issues: Address customer concerns and issues with empathy and professionalism striving for firstcontact resolution whenever possible.

3. Ensure Satisfaction offer Guidance Analyse Issues.

Profile Must Have:

Strong phone and verbal communication skills with a focus on active listening.

Fluency in German both written and verbal.

Working proficiency in English.

Previous work experience in the travel airline hospitality or similar industry is advantageous.

Experience in a customer experience center is preferred.

Workplace:

Initial 3month training period in the office from 9:00 to 18:00.

Eligible for hybrid work arrangements after the 6th month based on performance.

Benefits:

14 nights in a city center hotel with breakfast included.

Reimbursement of travel expenses up to 490 BGN after 6 months.

Permanent contract offering stability and career growth opportunities.

Location: Sofia Bulgaria

Type of Contract: Permanent

Starting Date:

If you are a motivated and customerfocused individual with a passion for delivering exceptional service we want to hear from you! Join our team and embark on an exciting journey in the travel industry. Apply now to kickstart your career as a Customer Support Representative.

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Remote Work :

No