German Customer Service

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in beautiful Greece! Want to start this next adventure Check out this position!

As a Customer Advisor you will be the first point of contact for customers to directly attend to their inquiries from the cinematic market.

Responsibilities

• Assist viewers through phone and/or chat and/ or emails regarding different queries.
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshooting system configurations and network settings.
• Provide accurate and realtime responses to the viewers inquiries
• Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions are taken.
• Experience in Customer Service preferred but not mandatory
• Ability to resolve customer concerns and create a seamless customer experience.

Required skills

• Fluent in German (level C2)
• Working proficiency in English
• Excellent communication skills
• Ability to resolve customer concerns and create a seamless customer experience.
• Self Sufficient & confident in troubleshooting customer issues
• Soft Skills advanced active listening and engagement
• Confident adaptable and empathetic
• Pleasant and positive attitude

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses
• Internal employee incentives
• Excellent relocation package with a great support system for nonlocal hires
• Extra Private Health insurance
• Enjoy life in Greece there are loads of social & sports events

Location

Remote must be based in Greece