Front Office Manager

Overview:

Key Responsibilities:

• Supervising the front desk staff and ensuring excellent customer service
• Managing reservations and room assignments
• Training and coaching front desk team members
• Handling guest inquiries and complaints
• Ensuring compliance with health and safety regulations
• Monitoring and maintaining the lobby and public areas
• Overseeing checkin and checkout procedures
• Managing billing and payment transactions
• Coordinating with other departments to ensure guest satisfaction
• Preparing regular reports and budgets
• Implementing and maintaining front office policies and procedures
• Handling VIP guests and special requests
• Assisting with recruitment and performance evaluations
• Participating in regular meetings and training sessions
• Ensuring efficient use of resources and controlling costs

Required Qualifications:

• Bachelors degree in Hospitality Management or relevant field
• Proven experience as a Front Office Manager or similar role
• Demonstrated leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management software
• Strong problemsolving and decisionmaking capabilities
• Exceptional organizational and multitasking skills
• Indepth knowledge of customer service principles and practices
• Ability to work flexible hours and handle pressure
• Thorough understanding of front office operations and procedures
• Knowledge of health and safety regulations and security protocols
• Financial acumen and budget management skills
• Certification in Hospitality Management is a plus
• Attention to detail and a focus on quality service delivery
• Ability to inspire and motivate a diverse team

leadership,customer service,organizational skills,problem solving,communication