Front Office Manager

Company Description

Introducing "Otherland" a revolutionary luxury hospitality brand emerging from the cultural tapestry of India. Immerse yourself in a world where freespirited design unwavering sustainability and a love for unparalleled experiences converge. Our visionary spaces transcend the ordinary beckoning the global wanderer into an oasis of futureforward luxury. "Otherland" is not just a destination; its a lifestyle an embodiment of conscious living woven seamlessly into the fabric of contemporary travel. Welcome to a realm where each moment is a celebration of untethered exploration setting a new standard for the discerning designconscious traveler.

Role Description

This is a fulltime onsite role for a Front Office Manager at Otherland Hotels. The Front Office Manager will be responsible for managing daily front office operations ensuring customer satisfaction and providing excellent customer service. They will oversee the front desk staff handle guest inquiries and complaints manage reservations and maintain clear and effective communication with all departments.

Requirements

Qualifications

• Office Administration and Front Office management skills
  
• Strong customer satisfaction and customer service orientation
  
• Extensive knowledge of hotel operations and operating strategies
  
• Extensive knowledge of rooms operations
  
• Solid knowledge of food and beverage concepts and sales strategies
  
• Knowledge of revenue management and marketing strategies
  
• Ability to understand complex sales organization and corresponding sales processes
  
• Knowledge of purchasing inventory controls supplies and equipment
  
• Knowledge of governmental regulations and safety standards
  
• Financial management skills e.g. ability to analyze P&L statements develop operating budgets forecasting and capital expenditure planning
  
• Ability to use standard software applications and hotel systems
  
• Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
  
• Ability to take constructive action without relying on directions from others
  
• Ability to network and build relationships to grow the business
  
• Effective decisionmaking skills; can choose a course of action amongst options involving uncertainty or risk
  
• Strong communication skills (verbal listening writing)
  
• Strong consensus building skills
  
• Effective change management skills
  
• Should have worked in Hotel Chain or Resort
  
• Bachelors degree in Hospitality Management or related field is preferred
  

Benefits